Privacy Policy

Last Updated: November 13th, 2025

Table of Contents

1. What Information We Collect

We collect information to provide reliable, safe, and personalized pet-care services. This includes:

1.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Home address (for at-home visits)
  • Pet details (name, species, breed, behavior notes)
  • Service preferences
  • Emergency contact

1.2 Payment Information

Payments are handled securely through trusted third-party processors (Square, Zelle, Venmo, Stripe). We do not store or have access to full credit card details.

1.3 Automatically Collected Data

  • IP address
  • Device & browser type
  • Pages viewed
  • Time spent on site
  • Referring website

2. How We Use Your Information

We use your data to:

  • Provide pet-care services
  • Confirm bookings and send reminders
  • Process secure payments
  • Improve website performance
  • Communicate updates or changes
  • Maintain safety for pets and staff
  • Personalize your service experience

We do NOT sell your information.

3. How We Protect Your Information

We follow industry-standard security measures, including:

  • Encrypted website (HTTPS)
  • Secure payment processors
  • Limited access to client records
  • Internal confidentiality procedures

4. Sharing Your Information

We only share data when necessary, such as:

  • Payment processors (to complete transactions)
  • Veterinary providers in emergencies
  • Legal requirements or safety concerns

We never sell or rent your personal information.

5. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, or pixels (Google Analytics, Meta Pixel, Squarespace analytics) to improve performance and understand visitor behavior.

You can disable cookies in your browser settings at any time.

6. Your Rights & Choices

You may have the right to:

  • Request a copy of your data
  • Correct or update your information
  • Request deletion
  • Opt-out of marketing messages
  • Disable tracking cookies

Email requests to mandy@whiskersndtails.com.

7. Data Retention

We retain information only as long as needed to provide services, comply with laws, and maintain business records. You may request deletion at any time.

8. Pet Information

We collect pet-specific details to provide safe and accurate care, including:

  • Feeding instructions
  • Medication or supplement notes
  • Behavioral notes
  • Vet clinic name

This information is used solely for pet-care purposes.

9. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from minors.

10. Third-Party Links

Our site may include external links to social media or payment systems. We are not responsible for their privacy practices.

11. Updates to This Privacy Policy

We may update this policy as our services grow. All changes will be posted here with a new “Last Updated” date.

12. Contact Us

If you have questions, contact us:

Whiskers & Tails – Miami, FL
📧 mandy@whiskersndtails.com
📞 (305) 523-9263